Friendly Enviroment with great service!
I have T-Mobile service it's good but what makes my experience with T-Mobile is a sales person at the store that I go to his name is Wade he's the only one that I deal with at that store he knows his stuff he's a credit to T-Mobile
Employees should not be helping people over the phone while it's crammed with people waiting. After waiting with the rest of the zombies and finally being called the salesperson talked on the phone for 15 minutes while I stared in disbelief.
It's good place go see Jordan he a great help
Music ridiculous loud. Almost always busy, be prepared to wait a long while. I am surprised, after having spent literally thousands in this store at how poor the customer service was today. One of the people on my plan needed help resetting a password. Apparently he didnt explain himself well enough to Nancy. I called back to find out what happened, why they didnt help, and she was rude, nasty, and combative. Im pretty shocked. She was actually yelling at me. All in all, I dont recommend this location. Im giving 2 stars instead of one only because Jordan is great. If you must come here, deal with him. Next time i need a phone i think Ill go to Joliet. If there is a next time.
This is the only T-Mobile store in this area. There are only 2 employees to handle all the traffic. I've been here 3 times and every time I was waiting over 2 hours. Hire more people. This place is ridiculous.
T Mobile is a US Electronics Store based in Bourbonnais, Illinois. T Mobile is located at 2024 Illinois 50, Bourbonnais, IL 60914, USA.
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